Returns

Returns
We fully support the quality of our products. If your order does not meet your expectations, you can of course return it.

If this is the case, please send an email to info@herofur.com within 14 days of receipt with the following information:

- Name

- Order number

- Product

- Reason for return

 

Once we receive your email, we will send you a confirmation and the return address.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €7.25 per package, consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product will be returned with all accessories and  if reasonably possible, be returned to the entrepreneur in the original condition and packaging. To exercise this right, you can contact us via info@herofur.com We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.